Ritchie Brothers Hybrid Collections Manager

Become a pivotal part of Ritchie Brothers as a Collections Account Manager. In this hybrid role, you'll collect outstanding balances and enhance account resolutions across diverse platforms.

This position at Ritchie Brothers focuses on early-stage collections for primarily commercial accounts, requiring 5 years of collections experience. You will prioritize debts, identify process gaps, and provide effective resolutions while tracking work results through Excel and qualitative feedback.

Key Responsibilities:

• Manage early-stage collections for commercial and some consumer accounts

• Prioritize team accounts for timely collections

• Identify process gaps and suggest improvement strategies

• Present solutions for early defaults to management

• Negotiate payment timelines and partial payments with clients

Requirements:

• 5 years’ experience in collections, auto loans, and commercial accounts

• Professional-level fluency in French required

• Self-motivated with a flair for process improvement

• Strong communication and questioning skills

• Excellent phone and written etiquette

Bring your collections expertise and problem-solving abilities to Ritchie Brothers as a Collections Account Manager.
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