Collections Account Manager at Ritchie Brothers

Join Ritchie Brothers as a Collections Account Manager, focused on managing collections and ensuring effective account resolutions. This hybrid position requires strong communication and problem-solving skills.

In this role, you will handle collections for commercial accounts and minor consumer debts. With 5 years of experience, you will identify process improvements, control negotiation with clients, and significantly reduce collapse rates while providing management with actionable insights on work queue results.

Key Responsibilities:

• Execute early-stage collections for majority commercial accounts

• Prioritize accounts for effective team collaboration

• Recommend solutions for identified process gaps

• Present collection strategies for early defaults

• Track results and report using Excel and qualitative measures

Requirements:

• 5 years in collections experience from financial sectors

• Must speak professional-level French fluently

• Initiative in recognizing areas for operational improvements

• Strong listening and communication skills

• Excellent phone and email etiquette

Leverage your expertise in collections at Ritchie Brothers to drive results in account resolution.
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