Sales Operations Analyst

Join Finastra as a Sales Operations Analyst in Mississauga, Canada, where you will streamline sales processes and coordinate CRM efforts. Support sales with documentation, reporting, and operational workflows.

As a Sales Operations Analyst at Finastra, you will play a crucial role by assisting in deal approval workflows and managing requests through the Sales Operations Support Services ticket queue. Your organizational skills will be key in tracking issues, preparing meeting agendas, and ensuring accurate CRM record updates. In this hybrid role, you will collaborate with Sales, Commercial Finance, and other stakeholders to enhance the efficiency of sales operations.

Key Responsibilities:

• Resolve sales issues via ticket queue promptly

• Support and coordinate deal approval workflows

• Prepare agendas and track actions for Executive Deal Desk meetings

• Maintain process documentation and workflow guidance

• Assist in reporting, analysis, and continuous process improvement

Requirements:

• Experience in sales operations or deal desk support

• Strong organizational and multitasking abilities

• Proficient in Salesforce or similar CRM systems

• Advanced skills in Microsoft Excel

• Proactive, detail-oriented, and self-motivated

Utilize your coordination expertise and CRM knowledge as you contribute to the success of Finastra’s sales operations team.
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