Service Operations Manager

Elevate client relations as a Service Operations Manager in Mississauga, Ontario. Lead agent communications and team collaboration to proactively enhance service quality and support.

This full-time position reports to the Sales Director, focusing on building trust with agents and meeting client demands. You will facilitate critical administrative tasks, support sales efforts, and develop valuable training sessions. Effective management of inquiries and proactive problem solving are essential to ensure smooth operations.

Key Responsibilities:

• Develop strong relationships with agents and brokers

• Provide critical administrative support to the Sales Director

• Respond promptly to sales inquiries via phone or email

• Assist agents in closing new business and renewals

• Implement training programs for agents on products and services

Requirements:

• Graduate degree in business or related field

• 3+ years of experience in Account Management

• Excellent analytical and communication skills

• Proficient in Microsoft Office suite

• Adaptable, detail-oriented, and results-driven

Utilize your leadership and analytical skills to enhance service delivery and support agents in achieving success.
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