Manager, US Sales Operations and Business Insights Ontario Business Insight Posted a day ago

Manager, US Sales Operations and Business Insights

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility.

Join us in our unique and ambitious world.

The Manager, US Sales Operations and Business Insights, supports the operational effectiveness and execution of sales strategy within the US Commercial Operations organization for the aligned business unit. Reporting to the Director, US Sales Operations and Business Insights and working closely with the Associate Director, this role is responsible for delivering high-quality analytics, reporting, dashboarding, and operational support that help inform business decisions and strengthen field execution.

• Serve as a strategic partner to Executive Sales Director(s), Regional Sales Directors, Business Unit leaders, and senior commercial partners.
• Support field sales and commercial partners by delivering analyses and operational assistance that contribute to improving execution against brand and sales objectives.
• Partner with stakeholders to understand business needs, gather requirements, and provide data-driven insights and recommendations within assigned work streams.
• Analyze sales force execution, business performance, and activity trends to identify opportunities, risks, and recommended follow-up actions.
• Coordinate with cross-functional partners and vendors to support delivery of assigned sales operations and analytics initiatives.

• Design and execute analyses of sales, activity, competitive market, and performance data to identify trends and opportunities and summarize findings in a clear, audience-appropriate manner.
• Develop and maintain dashboards, reports, and analytical tools that support business reviews and field decision-making.
• Support enhancement of CRM, dashboards, and reporting solutions by capturing requirements, validating outputs, and helping ensure business relevance.
• Respond to ad hoc requests for insights with a high degree of accuracy, appropriate context, and clear communication tailored to partner needs.
• Support development, testing, and adoption of AI-enabled tools and workflows that improve how insights are built, streamline manual work, and improve efficiency in the field.

• Support business priorities, brand initiatives, and operational needs through timely delivery of data insights and operational solutions.
• Provide analytical and operational partnership for field-based partners within assigned scope of responsibility.
• Work with CRM, MDM, data, reporting, and other partner teams to support integrated and compliant execution of go-to-market activities.
• Help find opportunities for process improvement, consistency, and stronger role clarity across recurring operational activities.

• Lead timelines, results, and partner communication for assigned projects and recurring deliverables.
• Collaborate effectively with internal stakeholders and external partners to support execution of analytics and operations initiatives.
• Detect data quality issues, business process gaps, and delivery risks, and drive or support resolution with the appropriate partners.
• Ensure that analyses, recommendations, and operational processes are conducted in a compliant manner and in line with AZ values and standards.
• Use project management tools and structured ways of working to organize and track assigned work.

• Bachelor’s degree or equivalent experience in Life Science, Data Science, Business, Marketing, or a comparable area
• 3+ years working with complex analytics, reporting, business insights, sales operations, or related areas, ideally within…