Senior Specialist in Training and Quality

Transform customer service excellence at Baxter as a Senior Specialist in Training and Quality. Drive impactful training design and delivery to promote high-quality operations in Mississauga.

In this influential role, you will be responsible for creating and managing comprehensive training programs that support new hires and improve process efficiency. Your insights will help elevate service quality by mentoring staff and implementing data-driven training enhancements. Collaboration across departments is essential to achieving operational excellence and reinforcing Baxter's commitment to saving and sustaining lives.

Key Responsibilities:

• Develop training programs for new hires and process changes

• Deliver engaging presentations and training materials

• Collaborate with experts to validate training content

• Implement training evaluations and audits for continuous improvement

• Distribute quality assurance communications

Requirements:

• Bachelor's degree in Educational or Training fields

• Minimum 3 years in Customer Service or adult education

• Familiarity with ERP and CRM tools

• Strong interpersonal and critical thinking skills

• Ability to juggle multiple responsibilities in a dynamic setting

Join Baxter to enhance new hire training initiatives and uphold the highest service quality standards.
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