Senior Principal Product Manager

Position: Senior Principal Product Manager Role
Shape AI-driven support experiences at Ingram Micro as a Senior Principal Product Manager. Join a dynamic team and drive the strategy for Unified Support on a global scale.

Ingram Micro offers an exceptional opportunity for a product leader ready to innovate customer experience through AI initiatives. Your experience with SaaS and platform environments will help redefine operational frameworks and streamline support processes. This role is pivotal for executing product visions that prioritize user trust and satisfaction.

Key Responsibilities:

• Execute the product roadmap for Unified Support globally

• Drive initiatives across self-service and agent-assist features

• Enhance workflow orchestration for higher efficiency

• Partner with cross-functional teams for scalable capabilities

• Measure success via KPIs like self-service adoption

Requirements:

• Bachelor’s degree in Engineering or Business

• 8+ years in Enterprise SaaS or marketplace settings

• Experience with tools like Zendesk or Service Now

• Strong AI implementation experience

• Excellent stakeholder communication skills

Elevate customer support through innovative product management at Ingram Micro.
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