Digital Content Specialist Hybrid

Drive engagement as a Digital Content Specialist with Fidelity, on a flexible hybrid schedule in Toronto. Focus on crafting clear content that improves customer digital experiences.

You will work closely with product management, UX design, and development teams to create user-focused content that enhances the digital journey. This role requires an understanding of user insights and the ability to comply with standards in accessibility and digital content regulations. Emphasizing clarity and engagement, your contributions will help guide users through their interactions with Fidelity’s services.

Key Responsibilities:

• Optimize content through user research and feedback

• Deliver content adhering to legal and compliance standards

• Participate in product and design discussions

• Create and maintain reusable content patterns

• Drive improvements based on data and user behavior

Requirements:

• College degree in communications or related field

• 1+ years of experience in UI writing

• Strong grasp of UX writing principles

• Exceptional writing and editing capabilities

• Knowledge of agile development practices

Utilize your skills to shape effective customer journeys at Fidelity.