Back Office Banking Investment Processing Officer; Hybrid

Back Office Banking Investment Processing Officer (Hybrid - Mississauga/Etobicoke)

Candidate is applying for the Back Office Banking Investment Processing Officer role at TEKsystems
. This is a hybrid role requiring 3 days in office and 2 days remote, supporting the back office investment processing for a large bank in the Etobicoke/Mississauga area.

• Process transfers in and out by managing daily case lists for both ATON (electronic) and NON‑ATON (manual) cases.
• Redeem funds and facilitate transfers to other financial institutions via cheque or ATON system.
• Accurately record client information, account details, and fund amounts; incomplete or incorrect submissions result in rejection.
• Manage transfer‑related inboxes and ensure timely responses to requests and case updates.
• Complete supporting documentation such as Letters of Indemnity and other required forms.
• Handle inbound and outbound calls with internal Scotia teams and external financial institutions to resolve transfer rejections and gather missing information.
• Escalate pending cases to second‑level review (ACC) when required.
• Participate in structured training, starting with 10 cases per day and scaling up to 40–50 cases daily.
• Manage high‑volume transfer‑in responsibilities, including inbox oversight and call flow management (approximately 2–3 hours daily).
• Coordinate fund movements with partner institutions such as Tangerine, MD Financial, and Scotia Capital.
• Review cases thoroughly prior to submission to external partners to ensure compliance and accuracy.
• Communicate effectively with external partners via fax, email memos, and phone follow‑ups (calls may last up to 45 minutes).
• Adapt to peak season workloads, maintaining efficiency and accuracy under high case volume and time‑sensitive demands.
• Cross‑train in multiple roles to support workflow volume and team flexibility.
• Contribute to a collaborative team environment by supporting colleagues and sharing best practices.

• 6+ months of related banking/financial experience.
• Strong communication skills (English – written and verbal).
• Proficiency with Microsoft Office Suite (Excel, Outlook, etc.).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844‑895‑8598 or email.

Contract to hire position based out of Mississauga, ON.

The pay range for this position is $22.00 – $25.00 per hour.

Hybrid position in Mississauga, ON.

Entry level

Full‑time

Other

IT Services and IT Consulting