Bilingual Credit and Collection Coordinator

Location:

On-site

Language:  Bilingual, professional written and verbal communication in English and French

Background Check Requirement:  May be required as part of the hiring process

About the Opportunity
We are seeking a detail-oriented and customer-focused Collections Coordinator to join a collaborative finance team within a well-established organization. In this role, you will play a key part in managing accounts receivable, supporting cash flow objectives, and building positive relationships with both internal stakeholders and external customers.

Working closely with teams across Sales, Operations, Billing, and Finance, you will help resolve payment issues, improve collection performance, and contribute valuable reporting insights that support business decision-making. This is an excellent opportunity for an experienced collections professional who enjoys balancing analytical work with customer communication and problem-solving.

What’s In It for You
Join a team that values collaboration, accountability, and continuous improvement. You'll have the opportunity to work with experienced professionals, contribute directly to business performance, and develop your reporting and financial analysis skills in a supportive environment.

The organization fosters a culture that values teamwork, customer service excellence, and professional growth while recognizing the importance of delivering results through strong relationships and effective communication.

Your Responsibilities

You’ll manage a portfolio of accounts receivable, proactively contacting customers to collect outstanding balances and resolve payment issues.

You’ll investigate delinquent accounts, identify barriers to payment, and collaborate with internal stakeholders to achieve timely resolution.

You’ll prepare monthly KPI reports and support ad hoc reporting initiatives aimed at improving collection performance and receivables management.

You’ll perform account reconciliations, process write-offs for uncollectable balances, and ensure accounts remain within established payment terms.

You’ll identify accounts requiring escalation or service suspension and take appropriate action in accordance with departmental policies and procedures.

You’ll prepare reporting for national accounts, providing updates on payment status and delinquency trends.

You’ll contribute weekly cash projection analysis and support management with actionable insights and reporting.

Skills and Qualifications

5+ years of progressive Business-to-Business collections experience.

High school diploma required; post-secondary education in business, finance, accounting, or a related field is considered an asset.

Professional proficiency in both French and English, including written and verbal communication.

Strong working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.

Experience working with accounting systems; experience with Great Plains is considered an asset.

Demonstrated organizational and time management skills with the ability to prioritize competing deadlines.

Strong customer service, problem-solving, and relationship-building skills combined with the ability to work effectively under pressure and as part of a team.

EEO Statement
All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2

SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

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