Accounts Receivable Analyst

Overview
The Accounts Receivable Analyst is responsible for managing the collections and terms compliance for an assigned portfolio of customer accounts. This position requires the analyst to secure payments on past‑due customer accounts through follow‑up calls, promotion of preauthorized debit or internet payments, successful negotiations, and/or escalation. The individual ensures an elevated level of customer service and customer loyalty by responding to customer inquiries and investigating unreconciled amounts with a sense of urgency.

The analyst works closely with the shared service deductions management, cash, and customer service teams to maintain the assigned portfolio in current aging status and ensuring customer and field inquiries/issues are actioned timely and appropriately. The collector contributes to the P & L and the balance sheet by maximizing cash flow and mitigating risk through due diligence and sound credit decisions while supporting sales growth through strong partnerships with customers, drivers, and sales.

Consistent follow‑up with internal partners for action and approvals is necessary to drive results.

What you can expect from us

Competitive compensation and comprehensive benefits designed to fit your unique needs

A dynamic and inclusive culture that promotes you to bring your whole‑self to work

Inspiring positive change for people and the planet with sustainability goals

A supportive team that will encourage your professional growth and development

Total Compensation:  $49,000 - $79,870

Responsibilities

Manages assigned accounts receivable portfolio of customers. Initiates follow‑up calls as required to support collections process.

Meet core financial objectives including DCSO, bad debt and terms alignment for non‑compliant customers.

Ensures consistent follow‑up through to resolution for all outstanding invoices, invalid deductions, and credit balances in accordance with established timelines.

Contribute to Pepsi Co's P & L by minimizing losses due to aged and unresolved receivables.

Consult with Sales Representatives/MEM and customers for additional information.

Educate customers on various payment/billing options available to expedite payments.

Perform account reconciliations. Recover funds relating to invalid deductions.

Participate in monthly portfolio risk reviews with Supervisor.

Build strong partnerships with sales, drivers, and other cross‑functional teams to drive results.

Partner with Cash, Collections, AR Customer Service, Pricing and Sales teams to investigate and resolve customer issues.

Identify risk and escalation to leadership/sales to gain support on resolution or next steps.

Support the team on reporting and administrative duties as assigned by the Supervisor.

Participate in monthly staff meetings and one‑on‑one risk reviews and I&U’s.

Qualifications

Minimum 3 years of experience in credit and collections within a computerized environment, preferably using SAP/S4

HANA AR applications, managing high‑volume major retail accounts.

Demonstrated strong reconciliation and analytical abilities with a proven capacity to investigate deductions, identify root causes, and collaborate with key stakeholders to drive resolution.

Bilingual proficiency in French and English (verbal and written) is a plus, with excellent communication skills to effectively partner across cross‑functional teams and maintain strong customer relationships.

Proficient in Microsoft Office, particularly Excel (Pivot Tables, VLOOKUP), Word, and Outlook; demonstrated ability to analyze, report, and present financial data effectively.

Experience in dealing with pricing, short shipment, unauthorized product, and other deductions.

Post‑secondary education in Business, Finance, Accounting, or a related discipline required.

Enrollment or completion of the Canadian Credit Institute’s CCP program is considered an asset.

Strong time management and organizational skills with the ability to prioritize effectively and meet tight deadlines.

Calm under pressure, skilled in assertive collections, negotiation, and problem‑solving, with strong listening abilities to resolve customer issues and drive timely solutions.

Ability to work…