Collections Specialist

We are looking for a Bilingual Collections Specialist to support business-to-business receivables management for a financial services organization in Ontario. This long-term contract opportunity is ideal for someone who is confident handling a high-volume portfolio, building strong client relationships, and securing payment commitments through effective negotiation. The successful candidate will bring a strong customer service approach, sound judgment, and the ability to maintain accurate documentation while working in a structured collections environment.

Responsibilities

• Maintain clear communication with customers in both French and English is a MUST.

• Manage an assigned portfolio of approximately 300 business accounts and follow up on outstanding balances in a timely, consistent manner.

• Contact clients to resolve overdue invoices, discuss account status, and negotiate practical payment arrangements that align with business guidelines.

• Record all interactions, commitments, and account updates directly in the designated collections platform, ensuring files remain complete and current.

• Monitor delinquent accounts closely, identify payment risks, and take appropriate action to encourage prompt resolution.

• Work within established collection procedures to meet recovery targets and contribute to overall team performance, including commission-based results.

• Review account details and payment histories to support informed discussions and accurate next steps on each file.