Customer Experience Associate

Work Location: Mississauga, Ontario, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay: $22.50 - $28.33 CAD

The Customer Experience Associate will serve as the frontline of TD Canada Trust, building relationships with customers by providing accurate financial transactions, advising on banking solutions, and ensuring a positive experience at the branch.

• Process deposits, withdrawals, and bill payments following operating procedures and regulations.
• Determine customer needs and recommend appropriate solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as required.
• Achieve business objectives by promoting banking solutions and completing processes accurately and timely.
• Build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by staying dedicated, respecting coworkers, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who exercises initiative, is accurate and detail‑oriented, handling several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who connects, both verbally and in writing, with different people in a calm, courteous, and effective manner.

TD offers a Total Rewards package that includes base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

TD is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other legally protected status.