Collections Team Lead at Volvo Financial Services

Elevate your career as a Collections Team Lead with Volvo Financial Services in Mississauga, Ontario. Lead a dynamic team, drive resolutions for delinquent accounts, and collaborate across departments.

In this permanent, full-time position, you will manage Account Resolution Specialists while overseeing the retail account management process for Canada Trucks and Construction Equipment portfolios. Focus on customer service, leading innovative strategies, and achieving internal KPIs. Work directly with sales, credit, and legal teams in a bustling, on-site setting.

Key Responsibilities:

• Direct and coach the Account Resolution Specialists

• Manage delinquent customer accounts for compliance

• Negotiate payment arrangements and develop solutions

• Analyze delinquency reports and monitor account statuses

• Liaise between various departments for optimal service

Requirements:

• Bilingual in French is a plus

• 5+ years in collections or financial services

• Strong analytical and communication skills

• Proficiency in Microsoft Office Suite

• Excellent organizational skills for multitasking

Shape the future of transport solutions while utilizing your expertise and leadership skills at Volvo Financial Services.
#J-18808-Ljbffr