Associate Iii, Lending Operations

Position: ASSOCIATE III, LENDING OPERATIONS )
Overview  Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholder inquiries/requests within relevant service level agreements. collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience.

Lending operations includes specialized operations processes and activities for mortgages, consumer lending products, leasing and/or commercial lending products.
Responsibilities   Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements.
Performs administrative tasks such as distributing, collecting, filing, etc. documentation and information.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day-to-day transactions, activities, processes and ensure all SLAs are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues where necessary as per guidelines.
Data enters, reviews and verifies loan information and documentation for processing and/or further handling.
Manages documentation to ensure that records are maintained in a proper manner.
Communicates and collaborates with internal and external stakeholders to deliver on business objectives.
Collaborates in development and implementation of new processes and systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained.
Supports the development of tools and delivery of training focused on delivering business results.
Completes complex and diverse tasks within given rules and limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Takes measured risks while protecting the bank by applying the Risk Management Framework and adhering to policy documents, laws and regulations.
Qualifications   Typically between 1 – 2 years of relevant experience and a post-secondary degree in a related field desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology.
Knowledge and understanding of the business unit s key products and services, processes and controls.
Knowledge of the risk and regulatory requirements of the business.
Prioritization skills.
PC skills (MS Word, Excel, PowerPoint).
Basic specialized knowledge.
Verbal and written communication skills.
Organization skills.
Collaboration and team skills.
Analytical and problem-solving skills.

Salary and Benefits  Salary: 36,000.00 – 54,500.00.

Pay Type:

Salaried. The above represents the employer's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. For part-time roles, salaries will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed represents the expected target for the first year in this position.

The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards. Benefits may include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details on benefits, please visit the employer’s total rewards page.

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