Assistant Branch Manager Trainee

Description
Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to provide professional financial advice and help customers with their goals and key life events?

As an Assistant Branch Manager, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development objectives.

In this role, you would:

Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank

Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines

Resolve operational and high-risk issues after determining the most appropriate course of action for resolution while ensuring the team works within regulatory requirements and policies

Mentor a team on advice‑giving strategies and delivering effective customer experience

Ensure the common areas and advisory spaces of the branch are inviting and approachable for customers

Meet customer demands and compliance requirements by determining and maintaining accurate employee scheduling

Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter expertise with the team members while coordinating team activities effectively

Work closely with TD partners to help customers meet their financial needs in the best suited manner

Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken

Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring timely communication of issues and inspiring good working relationships across TD

Job Requirements

Undergraduate degree and/or over 4 years of relevant experience

Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course

Extensive knowledge of team, process, and risk management along with advanced understanding of the business

Proficiency in productivity tools and software tools including MS Office, and internet application.

Strong communication skills to liaise with customers, employee and cross functional teams.

A thorough and accurate decision maker who can exercise good judgement skills when working with confidential information

A dynamic leader with demonstrated experience working in a fast‑paced work environment through strong communication, planning and time management skills.

Good communicator with go‑getter attitude

Trainee Mobility Clause
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity.

This may involve a transfer and geographic relocation to another TD location within your assigned region. It is our understanding that you are mobile to any location in this region. You are also aware that your geographic mobility is a condition of this employment.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

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