Banking Operations Associate; New Grads - Hybrid

Banking Operations Associate

Our client, one of the Big 5 banks in Canada, is hiring a Payment Operations Associate to support back‑office payment processing within a fast‑paced financial services environment. This role is ideal for someone who is detail‑oriented, organized, comfortable working with payment documentation, and able to meet daily productivity targets within strict service‑level timelines.

This is a non‑customer‑facing role focused on processing payment requests for banking customers across Canada and the United States. The successful candidate will review payment details, validate documentation, update internal systems, manage assigned tickets, and work closely with internal business teams to ensure payment requests are processed accurately, efficiently, and in compliance with internal procedures.

• Review banking customer payment requests, account information, documentation, and transaction details for accuracy and completeness
• Process payment requests, transactions, account updates, and related operational tasks within required timelines
• Support payment processing for customers across both Canada and the United States
• Work through a ticketing system to manage daily assigned payment requests, action items, and follow‑ups
• Audit payment files, enter data, update internal banking systems, and track incoming requests
• Review payment‑related documentation, account instructions, and supporting information as required
• Ensure all payment processing tasks are completed in line with internal policies, procedures, regulatory expectations, and service‑level agreements
• Identify issues, investigate discrepancies, and escalate payment concerns or exceptions when needed
• Communicate with internal teams through email, phone, and messaging platforms to resolve payment‑related inquiries
• Support internal business groups by providing accurate updates and responses related to payment status, processing timelines, and operational requirements
• Maintain strong attention to detail while handling a high volume of daily payment processing work
• Assist with reporting, tracking, and organizing operational payment data when required
• Support process improvements and help maintain accurate, efficient, and compliant payment operations workflows

• Previous experience in a role that required operational duties (can be an internship, part‑time job, or full‑time job)
• Strong written and verbal communication skills
• Knowledge of everyday computer systems and software (Microsoft Office, Teams, etc.)

This is a Contract to Hire position based out of Mississauga, ON.

The pay range for this position is $22.00 - $22.00 /hr.

This is a hybrid position in Mississauga, ON.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

L'Ordonnance sur l'égalité des chances de San Francisco s'applique aux postes situés dans la ville et le comté de San Francisco. Nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Nous pouvons utiliser l'intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d'embauche, notamment la recherche, la présélection et l'évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement.

En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.