Credit & Collections Analyst

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The Credit & Collections Analyst is responsible for the collection of customer invoices and reconciliation of customer concerns. This position involves a high level of attention to detail to ensure accuracy.
The Ideal Fit (Core Competency)   Time Management
Development and Continual Learning
Problem Solving
Accountability and Dependability
Research and Analysis
Decision Making and Judgment
What You’ll Do

– The Role (Responsibilities)   Credit applications, performing credit references and evaluations, running credit reports and discussing with the National Credit & Collections Manager any accounts with questionable credit scores.
Set up of all customer accounts in the computer system with tax status and credit levels.
Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.
Perform collection procedures on all invoices over 30 days old. Identify problem accounts - make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.
Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.
Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
Sending monthly customer statements
Other duties and tasks as assigned.
What You Need (Requirement)   2-5 years’ credit collections experience with strong negotiating and communication skills preferred.
Certified Credit Professional (CCP) or working toward preferred.
Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
Written and verbal fluency in English
Strong problem-solving skills with good organizational, time management and prioritizing skills.
In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
Working Conditions   Travel may be required.
Manual dexterity is required to use desktop computers and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.

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