Senior Investment Officer

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Requisition
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Client Service team supporting Corporate and Commercial Banking clients in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of three focus areas:
• Investments i.e. investment purchases, redemptions, withdrawals etc.
• Day to Day i.e., indexing, inquiries, investigations etc.
• and thereby adhering to established Operating Performance Commitments (OPCs).
• Responsible to review and approve officer transactions within authorization limits
• Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate news items and publications.
• Participates as an active partner, and initiates changes by working with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
• Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to:
• Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
• Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalating if required.
• Facilitate decision making processes by providing timely, meaningful and easily available data.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.
• Perform other related duties as assigned.

Dimensions

• Operates independently to execute day-to-day operations within assigned authorities/limits
• Reviews and processes high volumes of standard/non-standard service and credit transactions of customers (inquiries, investigations, transfers between accounts, confirmations, etc.).
• Ensures customer identification is executed through Business Authentication processes
• Acts as a dedicated point of contact for service activities, providing expert and timely assistance to our clients and business partners on all Commercial and Corporate Banking products, services, tools, procedures, etc.
• Recognizes and identified knowledge gaps and performance concerns and sharing these thoughts through an appropriate escalation process
• Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
• Business Units supported include, but are not limited to:
  Commercial Banking, Small Business, Corporate, Global Risk Management, Payments & Cash Management, Audit, Quality…