Hotel Front Office Manager

Courtyard Toronto Mississauga West
290 Derry Rd W
Mississauga, ON L5W, CAN

• Pay or shift range: $57,000 CAD to $67,000 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Salary: $57,000 – $67,000 annually

At
Marriott Courtyard Toronto Mississauga West
and
Crescent Hotels & Resorts
, hospitality is more than a job — it’s about creating memorable experiences for our guests while building a workplace where our Associates can
belong, grow, and shine
.

Our Associates are the heart of everything we do. We believe in celebrating individuality, recognizing great work, supporting career development, and creating opportunities for our people to reach their full potential.

If you are an experienced hotel professional who leads with confidence, thrives in a fast-paced environment, and genuinely enjoys making a difference for both guests and team members,
we would love to meet you.

We believe that when our Associates feel valued and supported, they deliver exceptional experiences to our guests. That’s why we offer:

• Competitive salary of $57,000 – $67,000
• Exceptional benefits package
  for you and your eligible family members
• RRSP program with employer matching
• Learning and development opportunities
  to support your career growth
• Health & wellness programs
  designed to support your overall well-being
• The opportunity to work with a passionate hospitality team and a globally recognized hotel brand

We are looking for our next
Front Office Manager
— a confident, people-focused leader who will take ownership of the Front Office operation and help us consistently exceed the expectations of our guests and Associates.

As Front Office Manager, you will play a key role in creating an exceptional arrival and departure experience, supporting and developing your team, resolving guest concerns, and ensuring the Front Desk operates efficiently and in accordance with Marriott and Crescent standards.

You will be a visible leader and role model who inspires your team to deliver outstanding service while maintaining a positive, professional, and welcoming environment.

• Lead, coach, motivate, and support the
  Front Office team
  , including Guest Service Agents.
• Participate in interviewing, hiring, onboarding, training, performance management, and employee development.
• Supervise the daily operation of the Front Desk to ensure consistent, high-quality service.
• Ensure compliance with all applicable
  SOPs, LSOPs, hotel standards, and company policies
  .
• Respond professionally and proactively to guest requests, concerns, complaints, and special accommodations.
• Resolve guest challenges using sound judgment, empathy, and effective problem-solving skills.
• Support group arrivals and departures to ensure a smooth and memorable guest experience.
• Monitor Front Office operations to maximize guest satisfaction and revenue opportunities.
• Remain calm, professional, and solutions-focused during high-occupancy periods, emergencies, and other challenging situations.
• Build strong working relationships with guests, Associates, leadership, and other departments.
• Maintain open communication and contribute to a positive and collaborative team culture.
• Provide leadership and direction while actively supporting your team when needed —
  we believe great leaders are willing to pitch in.
• Perform other related duties as required.

You are a natural hospitality leader who enjoys working with people and knows how to create a positive guest…