Director of Operations

AECOM Canada is seeking a Director of Operations for the Environment Business Line, this is an existing position.

Reporting directly to the Chief Operating Officer (“COO”) and partnering with the Regional Business Line Leader (“RBLL”) for Environment, the Director of Operations (“DOO”) is responsible for planning and directing operations for the Environment Business Line (“BL”) in Canada Region providing operational, project delivery, and technical leadership. The scope of this role includes business and organizational leadership, project management and delivery oversight, quality and technical excellence, client satisfaction, safety, resource allocation, and employee development and training.

The DOO works with the RBLL to drive strategic alignment between Environment and Energy priorities to support coordinated growth and integrated solutions, ensures clear communication of regional strategy, and establishes consistent performance metrics. The DOO advances the tactical plan to support joint Environment and Energy growth initiatives, maintains accountability for operational performance, and champions strong client relationships through integrated, safe, high quality, multi-disciplinary delivery.

Essential Duties and Responsibilities

Strategic Planning and Implementation

• Work with the RBLL to identify, develop, and implement Canada Environment’s objectives and strategies, including setting appropriate KPIs, guidelines, and targets to ensure ownership and accountability.
• Provide a broad business perspective and be a constructive co-leader in the overall management of the BL.

Staff Development and Retention, Organizational Design, Organizational Structure

• Select and implement strategies for staff development, mentorship, and retention, with a continuous improvement mindset.

• Build and coach a team of high-performing Department Managers and Project Directors who demonstrate a strong focus on clients, a commitment to excellence and innovation, strong employee engagement and operate on a selfless “best for the company” philosophy.

• Support Department Managers in setting and achieving business and personal development goals.
• Optimize organization structure to meet our internal needs and growth objectives.

Operational, Financial, Risk and Project Delivery Management

• Responsible for ensuring people and structures are in place to ensure strong project delivery and client service: project oversight, staffing, workload balancing, and technical work in accordance with client expectations, contract scope of work and budget, and company, professional, quality, safety, and legislative standards.
• Work with the Practice Leads and Department Managers to identify and implement strategies to maximize NSR, EBITA, and cash flow metrics.

• Implement necessary tools and processes to forecast future business needs, monitor actual business operations against objectives, identify and maximize operational opportunities, and mitigate risks.
• Partner with Finance to monitor project and P&L delivery performance and assess the future needs of the business to ensure annual financial goals and operational excellence are achieved. Hold oneself and team accountable for achievement of plan/outlook.
• Analyze operational performance by market sector and proactively identify areas of improvement, including analyzing key KPIs such as utilization, gross margin, SG&A, EBITA, and DSO.
• Provide the Leadership Team support in developing the annual budget and preparing the financial outlook and other financial performance forecasts.

Change Leadership

• Act as a change leader by identifying and successfully implementing changes needed in the business to respond to market expectations, client needs, and workforce needs. This includes processes, policies, tools, or staffing.
• Skilled at implementing organizational change initiatives. Implement strategies to ensure successful buy-in at all required levels in the organization to sustain a change. Communicate with staff to ensure initiatives are delivered and executed positively and effectively.

Project Execution, Client Service and Industry Leader

• Actively contribute to win strategies and successful…