Lead Cleaning Supervisor - Day shift

** Company Description*
* ** WHO ARE WE?*
* Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of.

** _Work That Matters, People Who Care._*
* ** Job Description*
* ** WHAT'S THE JOB?*
* Reporting to the Regional Operations Director, the Cleaning

** Lead Supervisor*
* is responsible for the day-to-day cleaning operations of the terminal buildings for a particular shift and ensures they are clean and safe for the Passengers, Airport staff, Building Tenants and Employees.

** Main

Duties and Responsibilities:

*
* The main duties and responsibilities of the position include, but are not limited to:
Maintains positive relationship with SSO’s (client) through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments.
Ensure a high standard of cleanliness throughout the terminal buildings;
Review/respond in a timely fashion to all client requests;
Organizes and attends regular meetings with client and Director of Operations as required.
Determines frontline vacancies and obtains approval from the Director of Operations
Manages preventative maintenance program for all on-site equipment.
Accountable for building keys, radios, cell phones, and any work devices assigned to the shift;
Inspects the worksite on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
Regularly inspects/audits areas with supervisors to ensure tasks are performed properly and quality of work is maintained at expected levels.
Regularly holds meetings with team to review shift and or contract performance delivery and address safety issues, review/discuss training etc.
Periodically reviews efficiencies of the shift operations and assists Director of Operations in improving and upgrading standards, work schedules, etc.
Uses the designated technology for the Shift Lead role and ensures it is being used by frontline and supervisory staff as required to ensure quality, contract and risk management compliance.
Drives compliance with ISO processes and accreditations.
Identify and resolve problems and informs or involves the Director of Operations and Director of Support Services (HR) as necessary.
Documents all complaints and ensure there is a resolution.
Organizes and delivers training to supervisors, including any specialized new cleaning techniques.
Monitors, documents and ensures the ongoing training of all personnel;
Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
Ensure staff allocation of duties/general direction and checking of work throughout the day;
Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
Report any building deficiencies to the IOCC/SSO’s in a timely fashion;
Maintain records and submits report concerning personnel, equipment, supplies and general non-routine activities at the end of daily shift;
Ensure adequate supplies of cleaning materials and equipment are available as required and take necessary action to correct equipment in need of repair or replacement;
Complete all necessary management training and ensures all supervisors are compliant.
Ensures appropriate technical training for frontline staff, including specialized cleaning.
Ensure follow-up reviews are completed for all new hires. Monitor and ensure the ongoing training of all personnel;
Inspect/audit cleaning procedures with personnel of the…