Director Nursing and Personal Support

Reporting to the Regional Director, the successful candidate provides leadership in the implementation of a robust quality, client safety and risk management program within the Service Delivery Centre. The Director of Nursing and Personal Support fosters a culture of continuous quality improvement and excellence by working with partners to develop and enhance systems and processes that embed dimensions of quality across the portfolio.

A strong focus on leading practices, standards, client-centeredness, contract management and safety are paramount to support the organization’s strategic priorities and align with the overall vision and mission of the organization.

Through your passion for delivering best-in-class client care, you will establish an environment for staff that empowers them to act within the highest caliber of professional and ethical conduct, with patient safety at the forefront. Your proven leadership and experience in developing a culture of continuous improvement by leading by example will be pivotal to your success in this role.

• Competitive Total Rewards
  So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
• Flexibility & Belonging
  Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
• Purpose & Impact
  Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
• Growth That Meets Your Ambition
  Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

• Supports the Regional Director in strategic dialogue with internal and external partners and stakeholders to drive ideas and strategies for advancing collective quality practices and outcomes.
• Lead for continuous quality improvement of safe quality home and community client care and client/caregiver experience, adopting the quintuple aim of quality framework and leading practices for measurable results and enhancing performance driven culture
• Fulfills the regulatory college’s mandate for client care as the highest level of clinical leadership at the local site
• Leads Accreditation preparation at the site level and contributes to organization’s activities to ensure an Exemplary status of achievement.
• Works in partnership with the Regional Director, the Professional Practice Leader and the site leadership teams to drive a culture of quality improvement and client safety.
• Supports the preparation and presentation of monthly and quarterly quality and safety material for review with the Regional Director, and with external funders and partners.
• Leads partnership management with OH@H funders, regional OHT, and other future potential partners.
• Contributes to the development and execution of the SE Health’s HOPE Clinical Model of Care at the site, ensuring sustainability of practices for long-term success.
• Contributes to business development activities.
• Models leadership attitudes and behaviors consistent with SE Health values, including a relentless focus on person-centered care, excellence, accountability, collaboration, equity, and innovation
• Provides performance management of the nursing, and personal support leadership team, including the ongoing evaluation of performance and the development of skills and competencies required to achieve SE Health’s vision and strategies
• Participate with funders as required to ensure contractual obligations are being met
• Drive processes and metrics forward in alignment with the business strategy (example: lost revenue, missed care, client and employee satisfaction etc.)
• Facilitate and maintain team development and succession planning.
• Supports local leadership team in the coaching and managing of staff with performance issues and consult appropriately with HR

• Master’s degree in Nursing or Health Care Management is required (consideration will be given for candidates in the last half of the program completion)
• A regulated health care professional designation (Registered Nurse) required, holding a current…