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Business Operations Manager - Zendesk
Job in
Mississauga, Ontario, Canada
Listed on 2026-09-12
Listing for:
Ingram Micro
Full Time
position Listed on 2026-09-12
Job specializations:
-
Management
Change Management -
IT/Tech
Change Management
Job Description & How to Apply Below
Join Ingram Micro as the Business Operations Manager, overseeing the global strategy and operations of the Zendesk platform. You will lead a team responsible for enhancing customer support workflows and driving the adoption of AI technologies. This role is pivotal for maintaining operational standards and improving business outcomes through technology.
Key Responsibilities:
• Define and execute strategic objectives for the Zendesk platform
• Manage global operations and compliance initiatives
• Establish key performance indicators for operational success
• Build a high-performing team through mentoring and capacity management
• Engage in AI and automation projects to improve service delivery
Requirements:
• Bachelor's degree in IT or related field
• 8-10 years of experience with enterprise service platforms
• 5+ years in a leadership role
• Proven ability to drive process optimization and technology usage
• Strong skills in analytics and stakeholder relations
Enhance customer experience and operational effectiveness through your leadership role at Ingram Micro.
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