Manager, Credit & Collections

Company Overview

Founded in 1910,_ ,_ KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our team as our Manager, Credit & Collections for KONE Canada in the Greater Toronto Area?

• Do you enjoy driving collections performance and improving cash flow through proactive issue resolution and accountability?
• Does managing internal teams and cross-functional partnerships to achieve collection targets and operational goals motivate you?
• Do you thrive in environments that require balancing competing priorities, customer escalations, and changing business needs?
• Are you skillful with collections technologies, ERP systems, reporting tools, and data-driven portfolio management platforms?
• Do you demonstrate a strong commitment to operational excellence, process improvement, and achieving measurable results?
• Are you committed to promoting a culture of accountability, collaboration, continuous improvement, and safety within your team?
• Do you have a strong track record of driving transformation initiatives, influencing stakeholders and leading teams through change?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Location of position:
Mississauga, ON

As our Manager, Credit & Collections, you will successfully Lead the Canadian Credit & Collections team to protect cash flow, reduce overdue balances, and improve payment performance. Accountable for team results, governance, process standardization, controls, and capability development, while partnering with Sales, Operations, Finance, and customers to resolve payment issues and support business growth. You will lead and champion organizational change by influencing stakeholders, driving adoption of new processes and technologies, and fostering a culture of continuous improvement.

Proven success in guiding teams through transformation initiatives while maintaining engagement, accountability, and business performance

You willbring 7+ years of progressive experience in credit, collections, accounts receivable, finance operations, or shared services to KONE. 3+ years leading teams preferred. You will usethe knowledge gained through your bachelor’s degree in Finance, Accounting, Business Admin, Economics, or related field. Advanced degree or professional certification in credit, collections, accounting, finance preferred.

• Establish collection priorities, monitor KPIs, and implement action plans to improve AR performance and cash collections.
• Coach and develop team members through performance management, training, and succession planning activities.
• Lead portfolio segmentation and prioritization strategies to focus resources on high-risk and high-value accounts.
• Partner with Sales, Operations, Billing, Customer Service, Legal, and Finance teams to resolve disputes and remove collection barriers.
• Deliver accurate reporting, cash forecasts, risk assessments, and process improvement initiatives that enhance productivity and data quality.
• Manage accounts receivable and collections activities, including portfolio prioritization, dispute resolution, cash forecasting, and adherence to payment terms and financial controls.
• Utilize SAP ERP, High Radius, and related systems to monitor collection performance, analyze account risk, and support efficient order-to-cash processes.
• Lead and support collection efforts through stakeholder collaboration, customer negotiations, performance coaching, process improvement initiatives, and effective escalation management.

Other Hiring requirements

• Demonstrated…