Manager for Customer Service Department

Join Longo's as a Customer Service Manager and lead a team dedicated to outstanding service and productivity. This full-time role offers the chance to influence team performance in a dynamic retail setting.

As a Customer Service Manager at Longo's, you will oversee daily operations in the Customer Service department, ensuring smooth processes and exceptional customer interactions. Your leadership will not only motivate Team Members but also maintain the highest standards for service excellence and adherence to policies.

Key Responsibilities:

• Drive hiring and mentoring initiatives for your team

• Coach Team Members for peak performance levels

• Address customer issues swiftly and effectively

• Maintain standards for health, safety, and merchandising

• Implement company objectives to boost sales

Requirements:

• Minimum of 2 years in a customer service management role

• Strong computer literacy and quick learning ability

• Familiarity with Food Safety and Loss Prevention practices

• Proven coaching and communication skills

• Creative display and merchandising skills

Inspire your team at Longo's to achieve extraordinary results every day.
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