Collections Account Manager-Bilingual; Spanish​/English- Temp

Position: Collections Account Manager-Bilingual (Spanish/English)- Temp
Collections Account Manager – Bilingual (Spanish/English)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value‑added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end‑to‑end asset management, data‑driven intelligence and performance benchmarking system;
Smart Equip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers;
Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and the way customers interact with us.

Job Description
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Bros. platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for early‑stage collections on majority commercial and some consumer accounts

Prioritizes collections of accounts within team

Identifies process gaps and recommends solutions for improvements

Problem solves early defaults and collapses and presents to management

Responsible for reducing the collapse rate

Tracks and reports (Excel and qualitative feedback) on work queue results

Controls negotiation with customers on payment timelines, partial payments, default fees, etc.

Responsible for operational issues

Performs other duties as assigned

Qualifications

1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios

Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement

Strong communication skills – listening to customers and understanding their situation

Excellent phone etiquette

Strong written communication through email

#J-18808-Ljbffr