Collections Account Manager

Collections Account Manager
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.

Responsibilities

Responsible for the early‑stage collections on majority commercial and some consumer accounts

Prioritizes collections of accounts within team

Identifies process gaps and recommends solutions for improvements

Problem solves a solution for early defaults and collapses and presents to management

Responsible for reducing the collapse rate

Track and report (Excel and qualitative feedback) on work queue results

Controls the negotiation with customers on payment timelines, partial payments, default fees, etc

Responsible for operational issues

Performs other duties as assigned

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institution portfolios

Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement

Strong communication skills – listening to customers and understanding their situation

Excellent phone etiquette

Strong written communication through email

Excellent questioning and probing skills

Seniority Level
Mid‑Senior level

Employment type

Full‑time

Job Function
Sales and Business Development

Industries
Construction, Machinery Manufacturing, and Truck Transportation

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