Collections Account Manager - Temp

Collections Account Manager-Bilingual (Spanish)
Join to apply for the Collections Account Manager-Bilingual (Spanish) role at Ritchie Bros.

About Us
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value‑added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year. In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives. Every day your work will make a difference in the way we run our business and in the way customers interact with us.

Job Description
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early‑stage collections on majority commercial and some consumer accounts

Prioritizes collections of accounts within team

Identifies process gaps and recommends solutions for improvements

Problem solves a solution for early defaults and collapses and presents to management

Responsible for reducing the collapse rate

Track and report (Excel and qualitative feedback) on work queue results

Controls negotiation with customers on payment timelines, partial payments, default fees, etc.

Responsible for operational issues

Performs other duties as assigned

Qualifications

1 year minimum experience of collections experience in auto loans, commercial collections, and financial institutions portfolios

Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement

Strong communication skills – listening to customers and understanding their situation

Excellent phone etiquette

Strong written communication through email

Excellent questioning and probing skills

Seniority level
Entry level

Employment type

Full‑time

Job function
Sales and Business Development

Industries
Construction, Machinery Manufacturing, and Truck Transportation

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