Inside Sales Representative

Job Summary

:

Our Inside Sales Representative, Stem Cell
- Mississauga, ON will communicate with expectant families the value of cord blood banking, empowering them to make an informed choice on their banking options through superior service and accuracy of information.

Responsibilities

Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.

Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.

Remain current on all procedural activities and follow ups.

Remain current on all training and other administrative tasks.

Meet or exceed monthly, quarterly, and yearly sales and client service goals.

Adhere to all Consumer Sales processes and policies.

Review recorded calls with the manager to identify best practices and areas of opportunity.

Ensure quality standards are met per company Quality Policy.

Generate IRs to capture client and other relevant issues.

May be trained as a mentor/trainer.

Ensure client data, including personal, credit card and medical information is protected as explained in Cooper Surgical’s Data Protection Policy.

Qualifications

Bachelor’s degree and a minimum two years of B2B sales experience required
, or equivalent
combination of education and experience.

Computer

Skills:

To perform this job successfully, an individual should have working knowledge of Salesforce or similar CRM and Microsoft Office 365.

Call center, customer service, client services experience strongly preferred.

This position will start off remote, but we must hire near Mississauga, ON, CAN in case there is a need to return to the office.

As an employee of Cooper Surgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, Extended Health Care, Registered Pension Plan, parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits.

Please visit us at to learn more about Cooper Surgical and the benefits of becoming a member of our team. To all agencies:
Please, no phone calls or emails to any employee of Cooper Surgical about this opening. All resumes submitted by search firms/employment agencies to any employee at Cooper Surgical via-email, the internet or in any form and/or method will be deemed the sole property of Cooper Surgical, unless such search firms/employment agencies were engaged by Cooper Surgical for this position and a valid agreement with Cooper Surgical is in place.

In the event a candidate who was submitted outside of the Cooper Surgical agency engagement process is hired, no fee or payment of any kind will be paid. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.