Sales Support - National Cable Specialists

Responsibilities

• Support the sales team by performing back‑end tasks, allowing salespeople to focus on selling and increasing sales ROI (gross margin/sales cost).
• Enter pricing quotations, request vendor price and delivery (P&D) quotations, and follow up on each quote.
• Administer the opening of new accounts and maintain existing customer‑account databases, including changes in contact information, billing and shipping addresses.
• Provide information updates and solve shipment problems for customers and manufacturers.
• Process Return Merchandise Authorization (RMA) and Reel Return paperwork and administer freight claims and reel returns.
• Run customer sales reports for the sales team.
• Track non‑stock items requested and share findings with sales team and purchasing.
• Track no‑charge (“penny”) reels and paid reels in accordance with branch policies.
• Perform over‑the‑counter sales if the branch supports it.
• Investigate dated orders and determine any required actions to finalize them.
• Look after the accounts of salespeople on vacation or holidays.
• Promote National Cable Specialists products and provide expertise to grow existing business.
• Handle every customer complaint promptly and ensure customer satisfaction.
• Schedule work and allocate resources to ensure orders are fulfilled efficiently.
• Maintain communication between operations and sales regarding capacity challenges and service issues.
• Generate sales leads to be evaluated and pursued by frontline sales team.
• Act as a contact point between Corporate Marketing and the Sales Team, communicating needs and concerns.
• Distribute marketing materials to the sales team when required.
• Assist in coordinating promotional events.
• Perform any other duties as required by management.

• Grade
  12 education or equivalent completed.
• 1–2 years of related experience preferred.
• Strong communication, interpersonal skills and initiative.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Interest and capability in performing sales duties and purchasing/inventory management functions.
• Good written and spoken knowledge of English and/or French.
• Strong motivation to develop and grow skills.
• Position offers potential for career growth.

We are committed to creating accessible environments for our applicants and employees. Our recruitment process ensures equality, diversity and inclusion.