National Account Executive Job Mississauga area,Ontario Canada,Sales

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

The National Account Executive is a strategic sales leader driving growth with our top 60 national customers. This role partners with senior and C‑suite leaders to deliver multi‑year revenue growth through collaborative business planning, innovative value creation, and complex commercial agreements—while strengthening customer experience and advancing sustainability goals

Key Responsibilities May Include:

Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.

Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.

Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.

Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.

Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.

Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.

Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.

Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.

Responsible for the Sales, Customer Experience, and strategic collaborative business planning:

Develop, align and execute multi-year strategies to drive revenues and gross profits through collaborative business planning.

Develop contractual agreements and strategic commercial terms.

Proactively cultivates relationships with customers leveraging the end-to-end channel strategies within our commercial manufacturing and retail portfolios.

Leverages insights to bringing innovative ideas that influence value creation.

Proactively develop a comprehensive understanding of the customer's business and needs. Conduct business review with strategic leaders and ensure internal support partners are reviewing site KPI’s with customer outlets.

Identifies opportunities to drive optimizations and new business solutions based on customers' priorities.

Positions oneself as a thought leader and trusted advisor to executive-level business decision makers.

Accountable for managing a portfolio pipeline. Meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring data accuracy within customer relationship management systems.

Actively seeks customer feedback regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining high levels of customer satisfaction.

Exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape.

Be an ambassador for CHEP Canada’s core values of sustainability tied to environmental social governance (ESG)

Act as Subject Matter Expert (SME) support business process…