Customer Team Lead – National Coffee Accounts Job Mississauga area,Ontario Canada,Sales

Job Overview:

Customer Team Lead National Coffee Accounts

Mississauga, ON

Hybrid (3+ days per corporate policy)

Full-time

The Customer Team Lead is accountable for total business ownership across Loblaws (LCL) and Canadian Tire (CTC), driving profitable growth, strategic partnership, and flawless execution. This individual will be required to live and coach our values, becoming a culture model for the rest of the team.

This leader defines and delivers the retailer growth agenda, translating market, shopper, and retailer insights into clear, winning strategies and ensuring disciplined execution across the organization.
Success requires the ability to operate at the intersection of strategy, finance, and execution, leading cross-functional teams, influencing senior stakeholders, and consistently delivering results in a complex retail environment while leveraging global scale.

What You Will Own

1. Enterprise Customer Strategy

Define and lead the end-to-end customer strategy, aligned to retailer priorities and generating long-term category value

Build and execute Joint Business Plans (JBP) with clear growth ambition delivering mutual customer/KDP growth

Establish KDP as a strategic partner and category leader providing solutions to drive LCL and CTC market share

2. Full P&L Accountability

Own and deliver Net Sales, Gross Profit, and Trade Investment performance

Lead pricing, promotion, and investment strategy with a rigorous ROI mindset

Anticipate and manage risks across demand, supply, and financial performance

3. Senior Stakeholder Influence & Negotiation

Build trusted, senior-level relationships at the retailer, ensuring a robust understanding of LCL/CTC priorities, market conditions and solutions-oriented mindset

Lead complex, high-stakes negotiations that create mutual value

Influence customer strategy by bringing forward insight-led, commercially grounded recommendations

4. Cross-Functional Leadership

Collaborate with internal teams: RGM, Supply Chain, and Commercialization

Drive accountability across teams to consistently deliver results

5. Growth Architecture & Innovation

Identify and unlock new growth platforms (distribution, format, digital, innovation)

Expand presence across banners, formats, and shopper occasions

Build integrated plans that drive both category growth and share gain

6. Team Leadership & Talent Development

Lead and develop a high-performing team of Key Account Managers with a strong culture aligned to the KDP and sales team values

Build capability, accountability, and succession pipeline

Create a culture of ownership, transparency, and performance

Total Rewards:

CAD $, - $, annually.

Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements:

What Success Looks Like

Consistent delivery of profitable growth and share gains

Elevated strategic partnership status with customers

Strong execution across all commercial levers

A high-performing, promotable team pipeline

Qualifications

710+ years of CPG experience with national or key account leadership

Proven success managing large, complex retailers in Canada (Loblaws, Walmart, Canadian Tire, or equivalent), Loblaws experience considered an asset

Strong track record of P&L ownership and delivering growth

Advanced capability in negotiation, analytics, and cross-functional leadership