Office Manager

We are seeking a dedicated Office Manager to lead administrative and billing functions for our regional office.

• Ensure all administrative support functions for the region are completed according to established timelines and meet HCA quality standards of performance.
• Provide excellent customer service to clients, visitors, applicants and employees by communicating information, responding to inquiries, explaining information and fielding any complaints. Serve as the first point of contact in greeting and answering regional phone lines, and open, sort, and distribute incoming correspondence, including faxes and mail.
• Conduct background checks for new hires and upload results in the Employees’ EPF in PL; conduct annual registry background checks on all current employees and ensure results are uploaded in each employee’s EPF.
• Coordinate and onboard all new hires, ensuring required documents are uploaded in the Onboarding event and the new hire’s Personal documents in the electronic personnel file.
• Manage all billing processes at the office level, including verifying insurance, managing and correcting failed activities and failed claims throughout the month and following state billing directives from the Revenue Cycle Manager.
• Provide administrative support to Direct Service Providers (DSP), including ensuring Intake packets are prepared and available, providing necessary forms, and completing client demographic information on client forms for DSPs.
• Prepare invoices, reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software; assist the Program Director(s) in payroll processing.
• Perform general office duties such as ordering supplies, maintaining records management systems, and keeping the office presentable and organized.
• Assist in training new hires on documentation and required paperwork processes.
• Assist in coordination of meetings and events, preparing and distributing agendas and information packets as assigned.
• Manage and monitor clients’ Electronic Health Records in the Carelogic system, entering data, producing reports, and ensuring accurate rates, demographics and claims.
• Assist and participate in client chart audits and provide reports of findings; audit all discharged clients’ charts and report findings.
• Assist in the monthly MAR process.
• Conduct client, agency, and Aftercare surveys; conduct ongoing client quality assurance checks as assigned.
• Train and supervise other administrative clerical staff.

• A minimum qualification of a high school diploma is required, with a strong preference for candidates who possess further education in business or administrative fields.
• An associate’s degree in business or administrative support is preferred, along with a minimum of 3 years of relevant experience in an administrative support position within healthcare or similar settings.

• We recognize the importance of self‑care and work/life balance.
• We offer flexibility in scheduling and provide access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full‑time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include:
  • Access to a Health Navigator
  • Health Savings Account with company contribution
  • Dependent Daycare Flexible Spending Account
  • Health Reimbursement Account
  • 401(k) Retirement Plan
  • Benefits Hub
  • Tickets at Work

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Employment Opportunity, see Equal Employment Opportunity Posters.