Support Coordinator

Job Details

Location:

Lumos – Inverness, FL 34453

Salary Range: $16.00 – $18.00 hourly

Job Category:
Telecommunications Support Coordinator

On Trac Communications is a privately held company that provides end‑to‑end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in‑home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships.

Working with us means working hard, working collaboratively, and working respectfully in every interaction. We are growing and hope you’ll grow with us. Our company offers competitive wages, benefits, training, and a supportive environment to learn, grow, and advance your career.

The Project Support Coordinator is primarily charged with data entry functions related to completed telecommunications work order systems & spreadsheets both internally and for our client/customer. This position supports special projects, assists with research and information gathering, and prepares reports, communications, spreadsheets, and presentations as appropriate using data and research or information. Additionally, the Project Support Coordinator routes inbound communications and lends support to general office functions, facilitating timely service and maintaining an effective, tidy, and well‑coordinated office environment.

• Enter data and cross‑checks for accuracy over multiple database formats daily
• Manage / sort work order paperwork and file accordingly
• Assist in various research / information tasks as needed for special projects and assist in deadline‑driven workflow; prepare related reports, presentations, communications, and spreadsheets as appropriate
• Welcome employees, clients, drop‑in visitors, and persons arriving for appointments in a warm, courteous manner and respond to queries
• Retrieve, sort, and route daily postal mail (inbound and outbound) as well as package shipments and certified documents
• Answer and direct incoming calls; operate standard office equipment (ex. fax machine, copier/printer) and provide copy / collation and document preparation service for all other staff
• Empty office trash cans and sort materials for shredding
• Assist in maintaining the overall cleanliness of offices, shared areas, and restrooms
• Other related projects or duties as assigned

• High school diploma or equivalent required; bachelor’s degree preferred
• 2+ years of previous telecommunications industry administrative‑related experience preferred
• Strong computer skills and knowledge; proficient in MS Office, Google Suite, and Adobe software applications
• Superior customer service orientation, exceptional interpersonal and collaborative skills
• Excellent communication skills, both verbal and written, are required; ability to clearly, professionally, and effectively communicate technical information to a diverse audience
• Positive, solutions‑oriented attitude with strong analytical, and innovative problem‑solving skills; ability to organize and prioritize tasks to completion in a fast‑paced environment while ensuring attention to detail
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs and tables
• Current valid driver’s license and ability to remain insurable under the vehicle liability policy
• The selection process includes a comprehensive background investigation
• This is a safety‑sensitive position and employees in this position are subject to Controlled Dangerous Substance (CDS) and Alcohol testing
• Ability to work some evenings and/or weekends preferred

• Prolonged periods sitting at a desk and working on standard office equipment such as a computer and keyboard
• May experience long hours in a stationary position of sitting and/or standing
• Must be able to lift up to 40…