BMW Service Advisor

Galleria BMW is looking for an experienced Automotive Service Advisor/Writer to add to our team. This individual’s primary responsibility is simple - provide our customers with an extraordinary experience that is unlike anything they have ever experienced before from an auto dealership.

• Scheduling customer service appointments and obtaining customer and vehicle data prior to arrival when possible.
• Greeting customers on the service drive in a timely, friendly manner.
• Actively listening to customer in order to define reason for visit.
• Accurately writing up customer's vehicle concerns on repair order.
• Utilize BMW’s Service & Warranty History tools in order to recommend additional services that are needed.
• Advise customers on the care of their cars, particularly maintaining their vehicles in accordance with BMW’s specifications and requirements.
• Provide a thorough and accurate written cost estimate for labor and parts.
• Maintains frequent communication with customers regarding updates on the status of their vehicle.

• High School Diploma or equivalent.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.