Freight Records Supervisor

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- Where Innovation Meets Comfort

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

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Ashley Distribution Holdings is seeking a detail-oriented and results-driven Freight Records Supervisor to lead a team responsible for document imaging, records management, and document conversion services. This position plays a critical role in ensuring the accuracy, accessibility, and integrity of business records while supporting operational and compliance needs across the organization. The Freight Records Supervisor provides daily leadership to a team of imaging specialists, drives process improvements, and oversees electronic document management systems and related automation tools.

Responsibilities:

• Supervise and support a team of document imaging specialists responsible for converting hard-copy records into digital formats.
• Oversee document conversion services, data accuracy, system support activities, and project coordination.
• Monitor workloads and allocate resources to maximize productivity and service levels.
• Ensure adherence to standard operating procedures, quality standards, and record retention requirements.
• Evaluate and recommend improvements to document management systems and business processes.
• Support the implementation, administration, and ongoing effectiveness of electronic records management solutions.
• Manage employee performance through coaching, development, performance reviews, and corrective actions when necessary.
• Assist with hiring, onboarding, training, succession planning, and employee engagement initiatives.
• Maintain accurate timekeeping, attendance, and scheduling practices to support business operations.
• Partner with leadership to communicate departmental goals, priorities, and organizational updates.
• Drive continuous improvement efforts to enhance efficiency, quality, and customer service.

Qualifications required:

Education

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent work experience.

Experience

• Minimum of two years of experience leading teams and managing business processes.
• Previous supervisory experience in a similar operational or records management environment preferred.

Additional Qualifications, preferred:

• Strong attention to detail and organizational skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Experience working with document management or electronic records systems.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and related business systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to outstanding customer service and collaborative teamwork

Work Environment:

• This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We

Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with…