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Product Manager – Health Plan CCaaS & AI

Job in Hollandale, Washington County, Mississippi, 38748, USA
Listing for: Highmark Health
Full Time position
Listed on 2026-08-09
Job specializations:
  • Business
    Business Analyst, AI Business & Operations
Salary/Wage Range or Industry Benchmark: 102700 - 164600 USD Yearly USD 102700.00 164600.00 YEAR
Job Description & How to Apply Below
Location: Hollandale

Highmark Health is seeking a Lead Product Manager for our contact center ecosystem. You will own the end-to-end product lifecycle, build multi-year roadmaps, and develop robust business cases to drive value for operations and customers.

You will act as a bridge between business strategy and technical execution, overseeing features spanning CCaaS, agent tools, and knowledge management, with a focus on reducing customer friction and enabling self-service and assisted-service excellence.

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