Customer Service Representative

About the Role

Customer Service Representatives (CSRs) at Tower Loan play a key role in delivering exceptional customer service and building relationships while helping customers find the right financial solutions. This full‑time position offers competitive pay, performance‑based incentives, and a comprehensive benefits package. Ideal candidates thrive in a fast‑paced, people‑focused environment.

• Build and maintain strong customer relationships by offering excellent service and promoting relevant financial solutions.
• Receive and process payments in customer accounts.
• Market to current, former, and potential customers to drive loan production.
• Maintain and secure cash drawers and accounting activities, including balancing and preparing deposits accurately.
• Execute office administrative activities such as checking branch mail, filing, purchasing office supplies, and related duties.
• Process loan applications and collect payments due.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Valid driver's license and reliable vehicle required.
• Preferred experience in cash handling, sales, or customer service.

On‑site. Monday through Friday, 8:30AM to 5:30PM, with occasional extended hours and possible Saturday work.

• Competitive salary plus performance‑based incentives.
• Health and well‑being options: medical, dental, vision, Employee Assistance Program, and life insurance.
• Up to 3% 401(k) match.
• Paid time off (16 days per year after one full year, cash back for unused time).
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.