Customer Service Specialist

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Full Time Houston, MS, US

5 days ago Requisition

Salary Range: $14.70 To $18.72 Hourly

The Customer Service Specialist provides exert sales support to customers. The Customer Service Specialist acts as a liaison between the customer, sales representative, and departments throughout the company.

Job Duties:

• Process customer orders received through EDI, internet, and email.
• Verify order accuracy, including pricing, style numbers, and cover numbers.
• Check product availability and confirm delivery dates.
• Maintain customer account information and profiles.
• Calculates the number of pieces that will fit on a trailer – uses load planner.
• Monitor orders to ensure on-time shipment and delivery.
• Review open order reports and production schedules.
• Communicate delays and order updates to customers and sales representatives.
• Respond to customer inquiries by phone, email, and online regarding products and features.
• Prepare, file, and maintain shipping documents, acknowledgements, and invoices.
• Assist customers with product specifications, advertisements, and marketing materials.
• Update and revise customer orders as needed.
• Schedule customer appointments and deliveries.
• Review order edits and acknowledgements for accuracy.
• Maintain proactive communication with customers throughout the order process.
• Coordinate product samples and photo samples – makes sure they arrive when needed.
• Collaborate with procurement on cover and material projects.
• Answer and direct switchboard calls.
• Perform other duties as required by supervisor

Assist customers in every way – make sure Customers are completely satisfied.