Shores - Guest Experience Host

Living Shores - Guest Experience Host

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

• Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
• Communicate with guests and answer questions regarding park passes, policies, and guest services
• Accurately sell parking passes, admission tickets, and season passes
• Operate all POS equipment accurately to finalize all purchases
• Conduct transactions while ensuring all PCI procedures are followed – including credit and refund transactions, loss prevention
• Process season passes and reissue cards as needed
• Activate annual and season passes through point of sales-based programs and equipment
• Validate online tickets or coupons before allowing guest to enter
• All other duties assigned by leadership

• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry
• Issue any additional materials, promotions, or souvenirs to each pass holder as they enter
• Check guests’ bags to ensure no prohibited items are brought into the park
• Monitor all guests exiting and re-entering the park
• Monitor all park communication including incoming calls and radio traffic
• Maintain a clean work area at the Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests
• Replenish park maps while maintaining a clean work area
• Ensure that park rental items do not leave the park (e.g., strollers, wheelchairs, and electric carts)
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Assist in other departments as needed
• Perform any additional duties instructed by Guest Experience leadership
• All other duties assigned by leadership

• Delight all guests by providing exceptional customer service by promptly and professionally addressing their questions and concerns
• Serve as primary point of contact for all general park questions, complaints, and inquiries
• Connect with guests using a variety of communication methods, including email correspondence, phone calls, and in‑person follow‑ups
• Direct and transfer department‑specific questions or requests to the appropriate manager
• Respond to guest needs appropriately and provide accommodations as necessary
• Actively listen to radio and relay relevant information clearly to all departments
• All other duties assigned by leadership

• No education requirements for this role
• No previous work experience needed

Ability to read, write, and speak fluent English;
Spanish or other bilingual language skills are a plus.

• Must be at least 16 years of age to comply with New Hampshire child labor laws
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to speak with guests directly while maintaining a high degree of professionalism
• Ability to follow direction, multi‑task, and work as part of a team as well as independently

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

• This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Subject to loud noise levels, flashing lights, and heavily populated environments
• Subject to frequent interruptions and requests that may require reprioritization of activities

• Flexible schedule
• Ability to cross‑train and learn unique skills across various departments
• Free admission to Living Shores and Story Land parks on your days off
• Invitations to exclusive company‑sponsored host events throughout the season