Story Land - Guest Relations Host; Seasonal

Story Land - Guest Relations Host (Seasonal)

As an equal-opportunity employer, we provide a welcoming environment for all.

• Act as an ambassador for Story Land and deliver exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as the primary point of contact for all general park questions and inquiries.
• Convey park information, policies, and procedures to guests and team members in a timely, accurate, and professional manner.
• Courteously assist guests with questions and complaints via in‑person, telephone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department‑specific requests to the appropriate manager.
• Sell and collect tickets and season passes using Point of Sale (POS) technology.
• Assist with administrative tasks, including reporting, data tracking, and office organization.
• Provide on‑the‑job training to other Guest Experience hosts.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Assist other Guest Experience departments as needed.
• Carry out other duties assigned by leadership.

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Must comply with all uniform policies.
• Exceptional customer service skills with the ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to handle high‑pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Strong attention to detail and problem‑solving abilities.
• Ability to follow direction, multi‑task, and work as part of a team as well as independently.
• Fluency in English required;
  Spanish or another bilingual language is a plus.

• Ability to stand, walk, and remain on feet for the majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders.
• Ability to remain sedentary for extended periods while using a computer or POS equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

This role includes both an office setting and frequent exposure to outdoor environments. The applicant will experience variable outdoor temperatures, high heat, cold, direct sun, humidity, dust, rain, and other weather conditions. Work may be subject to frequent interruptions and requests that require reprioritization of activities.

• Flexible schedule.
• Opportunities to cross‑train and learn unique skills across various departments.
• Free admission to Story Land and Living Shores parks on days off.
• Invitations to exclusive company‑sponsored host events throughout the season.