Customer Service Agent-Shipping​/Receiving Clerk

Job area:
Customer Service

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Division:[[Solutions]]
Job Posting

Title:

[[CSR-Shipping/Receiving Clerk]]
Time Type: [[Night Shift]]

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer
• orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Must have a high school diploma or general education degree (GED).

• None

• Basic computer skills
• Working knowledge of computerized applications (Microsoft Suites)

• Basic level

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good verbal and written communication skills.

• Previous customer service experience including phone calls, and operating office equipment

N

(Not applicable)

O (Occasionally)

F

(Frequently)

C

(Constantly)

Frequency

Activity is not applicable to this occupation.

Up to 33% of the time

(0 - 2.5+ hrs/day)

33% - 66% of the time

(2.5 - 5.5+ hrs/day)

More than 66% of the time

(5.5+ hrs/day)

10 lbs or less

11-20 lbs

21-50 lbs

51-100 lbs