Business Customer Advocate

• Job Category Customer Relations
• Industry Telecommunications
• Employee Type Full Time Hourly
• Required Degree High school
• Manage Others No

• Phone

As a Business Customer Advocate, your role centers on fostering customer satisfaction and loyalty. This involves acting as a vital link between our customers and the company, understanding their needs, and ensuring their concerns are addressed effectively within the organization. Your tasks demand creativity, excellent communication skills, and an in-depth understanding of our industry and services.

The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.

• Build strong relationships with customers through proactive communication and engagement.
• Gain comprehensive knowledge of the telecommunications market and TEC's solutions.
• Promptly address and resolve customer issues, collaborating with internal teams for effective solutions.
• Enhance communication and negotiation skills for renewing service agreements and promoting TEC's offerings.
• Update and maintain the CRM with customer notes, calls, meetings, and other related functions.
• Develop a deep understanding of company products and services to encompass all appropriate solutions offered by TEC.
• Prepare and present customer quotes and contracts for renewals.
• Identify customer issue trends and work with the team for proactive resolutions.
• Show eagerness to learn and apply the latest sales techniques.
• Collaborate effectively with customers, vendors, sales teams, and other TEC departments.
• Perform other duties as assigned

• Projects within the department as assigned

Education/Experience – High School diploma or equivalent required;
Associate Degree preferred. A minimum of two (2) years of customer support experience required. Sales and contract renewal experience preferred.

Knowledge/Skills/Abilities – Proficient in MS Office software is required. Must have strong organizational skills with great attention to detail. Must have strong communications skills both verbal and written.

Summary

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve.

As a Business Customer Advocate, you’ll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans.

TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.