Story Land - Ride Lead; Seasonal

Story Land - Ride Lead (Seasonal)

As an equal‑opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that all individuals are to be treated equally and with respect.

• Assist with the daily supervision of the rides team and any other assigned departments.
• Lead by example, embodying Story Land’s core values.
• Act as an approachable mentor and coach to all assigned hosts.
• Become knowledgeable of the essential duties of all rides positions and backfill these positions when needed.
• Participate in new‑hire orientation and training activities for all assigned hosts.
• Ensure that all required meal and other breaks are provided in accordance with New Hampshire law.
• Assist with team scheduling and time‑keeping activities.
• Ensure a smooth and continuous operation of all assigned rides and attractions.
• Provide direct support to other rides hosts by making rounds throughout the park to check on their needs.
• Provide coverage so that hosts may take bathroom breaks.
• Maintain a vast knowledge of all rides in the park and jump in to assist or operate when necessary.
• Oversee guest feedback and, when appropriate, escalate complaints or issues to the proper authorities.
• Enforce park policies, ride restrictions, and ride recommendations.
• Ensure safe operation of the ride by adhering to standard operating procedures and established trainings.
• Report rides‑related issues and failures to park leadership and maintenance teams promptly.
• Maintain constant vigilance to proactively identify potential hazards and inform park leadership of any concerns.
• Protect guest belongings and turn in lost and found items promptly.
• Notify security or park operator of host and guest injuries or emergencies.
• Perform all other duties assigned by leadership.

• Minimum of one season of work experience in the rides department. Previous ride operation experience at other amusement or theme park employers is also considered.
• All rides team members must complete the International Ride Operator Certification (iROC) course; completion is required for this position. There is no cost to the host.
• Must be at least 17 years of age to comply with New Hampshire child labor laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with all uniform policies.
• Safety‑oriented mindset and thorough understanding of federal, state, and local regulations regarding ride operation.
• Willingness to learn and ability to follow instructions.
• Guest‑focused attitude and ability to work well with other hosts and supervisors.
• Physical capability to stand, walk, stoop, twist, kneel, bend, squat for long periods; reach above shoulders; remain on feet for the majority of the workday; climb or descend stairs for some rides; and carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Able to see details of objects that are more than a few feet away.
• Frequent exposure to variable outside temperatures, high heat, cold, direct sun, humidity, dust, rain, and weather conditions.
• Experience with constant repetitive motion, high noise levels, flashing lights, vibrations, and heavily populated environments.
• Ability to read, write, and speak fluent English. Spanish or other bilingual language skills are a plus.

• Flexible schedule.
• Opportunity to cross‑train and learn unique skills across various departments.
• Free admission to Story Land and Living Shores parks on days off.
• Invitations to exclusive company‑sponsored host events throughout the season.