Resolution Specialist, DC Seller Disputes

Position Summary

Position Summary... It´s an onsite role at MEM1: 9200 Alexander Rd, Olive Branch, MS 38654

• Evaluates and resolves seller disputes, with a focus on accuracy and fairness.
• Prioritizes solutions that support seller success while maintaining compliance with company policies.
• Documents dispute outcomes with clear, concise, and fact-based written reports.
• Maintains a professional tone in all written communications to ensure clarity and respect.
• Identifies and analyzes patterns of fraud and risk in dispute cases.
• Provides sellers with advice and best practices to prevent future disputes and minimize risks.
• Thoroughly reviews all relevant information and evidence before making decisions on seller disputes.
• Ensures all documentation is accurate and free of errors.
• Shows empathy towards sellers while maintaining objectivity.
• Understands seller perspectives and provides solutions that are fair and beneficial.
• Uses analytical skills to detect patterns and identify potential fraud or risk.
• Makes data-driven decisions to support dispute resolution and fraud prevention.
• Communicates clearly and professionally in all written documentation.
• Ensures that all communications are understood by recipients.
• Anticipates potential issues and provides proactive solutions to prevent future disputes.
• Continuously seeks ways to improve seller dispute resolution processes and outcomes.
• Maintains high ethical standards in all actions and decisions concerning seller disputes.
• Ensures that all seller dispute resolutions are fair and unbiased.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

2 years’ experience in disputes, claims, or financial or operational investigation work.

• Prior work experience in consultative claims handling.
• Prior work experience in fraud or risk detection.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $19.00 - $35.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.

Multiple premiums may apply if applicable criteria are met.

9200 Alexander Rd, Olive Branch, MS , United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.