Slot Attendant

Job Summary

The Slot Attendant is responsible for quickly and accurately performing fills and jackpots on machines, as well as minor repairs. A Slot Attendant walks the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
• Displays attentive, upbeat, and enthusiastic behavior during each and every (Moment of Truth) interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Professional appearance, excellent personal hygiene, and phone etiquette is a must.
• Courteous, friendly, outgoing personality is essential.
• Good organization and communication skills required.
• Accuracy and diligence are necessary while working in a loud, fast-paced environment. Constant public contact with frequent interruptions.

• One-year previous slot floor-person experience preferred.
• Must possess a high school diploma or equivalent.
• Possesses ability to understand and comply with company and departmental directives, policies and procedures.
• Must possess excellent customer relations and communication skills, both written and verbal.
• Must be willing to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Gaming License, MS.
• Requires standing and walking, continuously, throughout the entire shift (typically 7 hours).
• Must be able to tolerate secondary tobacco smoke. Must be able to keep pace with peak levels of business and customer demands.
• Must be able to comply with all physical and mental requirements. Also able to bend, stoop, crouch, kneel and twist.
• Must be able to tolerate stressful situations and frequent interruptions.
• Must be able to speak, read, write, and understand English.

• Job Identification 86794
• Job Category Casino
• Job Schedule Full time
• Locations Isle of Capri Casino Hotel Lula (On-site)