Insurance Clerk

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

• Responsible for the process, review, and customer correspondence for all insurance customers and accounts.
• Ensure that all insurance documents are obtained, completed and/or delivered if applicable.
• Responsible for reviewing and disbursing reports including contacting the insurance provider.
• Works with the lending staff to ensure all insurance is obtained and contains the correct information.
• Reviews all necessary insurance documents for completeness and accuracy.
• Responsible for completing assigned training such as BAI and staying current on any regulation, compliance, or policy changes.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research and answer customer inquiries.
• Answer calls and emails from employees in a timely manner.
• Maintains confidentiality with exposure to confidential information and must not discuss bank business with others, only internally on a need‑to‑know basis.
• Ensure bank is in compliance with federal banking regulations including, but not limited to, the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm‑Leach‑Bliley Act, the Federal Reserve’s “lettered” regulations, and Insurance Clerk roles and responsibilities relating to each act.

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully.
• Acknowledge and greet customers with a smile, call customers by name, ask if they need any additional assistance, and thank them at the end of every conversation.
• Ensure continuing development of professional relationships with management and colleagues.
• Follow all bank policies and procedures.
• Answer and assist incoming callers with questions and requests, subsequently route callers as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

• Work overtime as needed.
• Follow all bank policies and procedures.
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

• Education: Required – High School Diploma or equivalent.
  Preferred – Postsecondary certificate or degree; experience will be considered.
• Experience: Required – 1 to 2 years of experience in banking or a related area.
  Preferred – 3 to 5 years of experience in banking or a related area.
• Licenses and
  
  Certifications:
  
  Required – None.
  Preferred – None.

• Accountability (core value) – Always do what we say and hold one another accountable.
• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error‑free work.
• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
• Confidentiality (core value) – Always maintains strict confidentiality.
• Community Development (core value) – Always committed to community development.
• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
• Detail oriented – Concentrates on routing work details; carefully monitors and examines one's own and others’ work; ensures accuracy in documentation and data.
• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (core value) – Always act with integrity and honesty.
• Respect (core value) – Always treats others with respect.

• 80% Lifting – 10 lbs. Daily
• 10% Standing
• 10% Walking
• 85% Fine Manipulation of hands
• Daily:
  Lifting 10 lbs., Carrying 10 lbs.
• Occasional:
  Pushing/Pulling, Reaching/Overhead.
• Stress Level – High at times.