Member Solutions Officer

Description

Are you looking for a rewarding career with an organization that puts people first? Credit Union of Georgia is growing our Hickory Flat Branch and we are looking for a talented individual to join our team!

The Member Solutions Officer (MSO) is responsible for delivering exceptional service and support to members while providing expert guidance on consumer lending products and solutions. This role serves as a trusted liaison between the credit union and its members, identifying lending opportunities and recommending solutions that meet the financial needs of the member while supporting the goals of the credit union.

The MSO assists members throughout the lending process, from understanding their options and submitting applications to providing knowledgeable guidance and ensuring a seamless member experience. In addition, this role supports broader member service needs and builds strong, lasting relationships by connecting members with the products and services that best fit their individual needs.

• Deliver exceptional member service by upholding the Credit Union of Georgia brand standards and the journEASE experience - Engage, Ask, Solve, and Excite.
• Assist members with account-related inquiries, requests, and complaints, including opening new accounts and providing accurate information about credit union products and services.
• Process loan applications and supporting documentation such as credit reports, income verifications, and title/lien searches with accuracy and efficiency.
• Identify additional lending opportunities by reviewing member credit reports and proactively offering appropriate loan products.
• Meet or exceed individual and branch loan production goals and cross-sell ancillary products such as GAP, Warranty, and Credit Shield insurance.
• Support branch operations, including opening and closing procedures, and handle complex issues or exceptions in the absence of branch management.
• Maintain current knowledge of credit union policies, procedures, and service standards, ensuring compliance with all regulations including the Bank Secrecy Act, Patriot Act, and OFAC.
• Build strong member relationships by cross-selling and explaining the benefits of credit union products and services.
• Complete required compliance, security, and professional development training within designated time frames.
• Perform other duties as assigned.

• Minimum 1 year of experience in member solutions, financial services, or customer service.
• At least 1 year of experience in bank or credit union lending required.
• 5+ years of professional work experience preferred.
• High school diploma or GED required.
• College degree preferred.
• All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.