Patient Care Coordinator-Inverness, FL

Location

Inverness, FL

3161 East Gulf To Lake Hwy, Inverness, FL 34453

Audio Nova, part of Sonova

Current pay: $ per hour plus Sales Incentive Bonus.

Monday – Friday, 8:30 am – 5:00 pm.

• 401K with a company match
• Medical, Dental, Vision coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No nights or weekends
• Legal Shield and Identity Theft protection
• 1 floating holiday per year

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients receive quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow‑up hearing tests, consultations and weekly evaluations
• Collect patient intake forms and maintain patient files and notes
• Schedule and confirm patient appointments
• Complete benefit checks and obtain insurance authorizations
• Provide first‑level support to patients, answer questions, check patients in and out, and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily finance reports
• Apply general sales knowledge for accessories and patient support
• Process patient orders, receive, verify pickup, and enter information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order and monitor stock, submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

• High School Diploma or equivalent
• Associate’s degree preferred

• Prior experience or knowledge with hearing aids is a plus

• Professional verbal and written communication
• Strong relationship‑building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

• 2+ years in a health‑care environment preferred
• Previous customer service experience required

Sonova is an equal opportunity employer. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.